If you are an organization which is at that phase of growth where the operations is becoming complex, distributed locations, information not available at the right point of time, then one of the biggest issues you are probably facing is that significant effort being spent on responding to requests. What you probably need is the right Enterprise Solution that connects across the organization.
The decision making process for an Enterprise Solution is an extended one since customers are never sure about the value that they will derive from implementing such solutions. We understand this and try to take a ‘Business Case’ approach to decision making. We help you make that decision with as much objective assessment as possible.
While most people associate Enterprise Solutions with an ERP package, we believe that it is only the first step in ensuring organization-wide business process standardization. At Aqua MCG, we look at Enterprise Solutions as any technology that cuts across departments to achieve an objective that could help in one of the following:
- Strategic Planning – By providing information and allowing informed decision making
- Operational Excellence – By allowing a seamless flow of the business process through the various parts of the chain
- Control and Compliance – By helping to put in the right control mechanisms (workflows, reporting), these solutions help in bringing better governance
At Aqua MCG, we offer a comprehensive set of solutions to address enterprise-wide requirements across the above spans.
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Our Offerings
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ERP Consulting
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If your firm is contemplating an ERP implementation and needs help in identifying the right ERP vendor, plan out the entire implementation program and take it to completion, we can help with our previous experience in package selection and implementation (SAP, JDE etc).
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Information Management (Analytics, BI)
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To ensure that information is available across the enterprise, it is important to have the necessary Business Intelligence and reporting portals set up. We can help evaluate, design and implement the suitable BI and reporting environment based on your organization needs.
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Business Process Management / Workflow (BPM)
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With complex business processes that run across multiple departments, BPM and Workflow tools can help organizations manage changes to processes and exercise better control and compliance. We help companies set up BPM tools to manage their end to end processes
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Content Management (ECM)
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With organizations moving towards digital content and documents, it is important to have a strategy for managing the proliferating content. We can help choose and implement an ECM system to manage the organization content thus enabling compliance
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Customer Relationship & Sales Integration (CRM)
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For sales driven and services based organizations, it is important to manage Customer Relationships very closely. We help organizations choose and implement the right CRM and improve customer service levels and sales effectiveness.
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Contact Center Solutions:
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We help organizations in setting up contact centres (BPO and Call Centres) which are today a key element of an organizations outsourcing strategy. We can help define the right processes, evaluate vendors, and the right tools to set up contact centres
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Collaboration & Knowledge Management:
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We help organizations capture and retain best practices and processes and disseminate across the organization. A good collaboration and Knowledge management strategy backed by a technology solution is important to achieve this. We can help in taking this to completion
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We achieve this by working closely with you to identify the right solution that you require given the current IT maturity stage, industry best practices and the budgets that you can afford. Based on these, we work with our extensive partner ecosystem (that includes software vendors) to plan and implement the solution.
The bottom line is that, we take ownership from concept to implementation so that you, the customer can focus on running the business!