Operations Process Improvement for a prominent newspaper publishing company of India
Title: Evaluation and recommendation of initiatives for logistics and distribution to improve compliance to service levels
Business Scenario:
- Operations involved producing and dispatching multiple newspaper editions to supply centers in NCR
- It was necessary that all dispatches reach supply centers before a designated time, every day to maintain service levels and avoid returns and loss of sale. Total number of supply centers was about 90
- Current compliance to service level norms was about 60%
- Reducing the overall logistics and distribution cycle time was one of the levers to ensure the meeting of service level objectives
Our Solution:
- Solution involved study of Non Value Activities( NVA) across the logistics and distribution setup
- Solutions were suggested to remove NVA. They were in the form
- Manpower Changes
- Equipment changes
- Layout suggestions at press dispatch section
- Policy and Standard Operating Procedure changes
- Strategic options were evaluated to assess consolidation opportunities in the logistics and distribution setup
Benefits:
- Planned improvement in compliance to service level norms from 60% to 80%