|
 |
| Services »Procurement Co-Sourcing & Management Services »IT Operations Improvement
|
| |
|
IT Operations Improvement
Currently on an average 70-75% of the IT Spend $ are spent on maintenance & ‘keep the plane flying’ activities while less than 20% is spent on Innovation or Business Enablement projects. Organizations have been struggling to optimize the overall IT spend by prioritizing the initiatives that are being run as part of the IT Function.
To ensure that IT Operations are controlled closely, we believe that it is important to put in the right processes and metrics to measure the performance. Aqua MCG uses standard industry-standard frameworks such as ITIL, CoBIT to streamline the operations. Our experienced professionals can help define and deploy the necessary processes so that there is a clear view of the IT Operations.
|
Our Offerings
|
|
IT Process & Governance
|
With IT being delivered on a virtual mode through distributed teams and for businesses spread across locations, it is important to monitor and control IT spends and effectiveness through industry-standard frameworks (ITIL, CoBIT) and best practices. By implementing these processes, IT functions in a more consistent manner providing higher service levels of management. As part of this, Aqua MCG can also help in setting up of the right tool to capture the entire lifecycle of IT Operations
|
|
Service Level Management
|
Creating an end-to-end Business Availability matrix is a complicated exercise especially if there are multiple teams involved (Infrastructure, Application, Database) in the support. With the current global delivery structures in place, it is important to set the right service levels across the support structure so that the IT System is Business-Available. Aqua MCG helps set up the right service level measurement mechanism across the support structure based on the support requirements for the business and global delivery structure.
|
|
Shared Service Consulting
|
With the rampant usage of Offshoring to low-cost locations, it is important to design a Shared-Service (outsourced or captive) very carefully keeping in mind several considerations such as Organization Design, Process Complexity and Criticality, Resource Availability, Process Definitions. Aqua MCG can help in the overall design and roll-out of Shared Services for customers including planning out the optimal processes.
|
|
|
|
|